How can we help?
Install, sign-in, captions, translation, or billing — we usually reply within a day.
SUPPORTEmail ussupport@echolocalize.xyzWEBSITEEcho homeecholocalize.xyzPRIVACYPrivacy policyhow Echo handles data
QUICK FIXES
Try these first
Reload after updatingINSTALL
After installing or updating Echo, reload the video page so the content scripts can attach to the current player.Clear stale translationsVOD
Open Echo, go to General, and use Clear cache for current video if an older translation still appears.Start from the playerLIVE
For Twitch, Kick, and YouTube live streams, click the Echo button inside the video player controls.Authorize againAUTH
If sign-in does not reach the extension, open Echo again, click Sign in, and authorize the extension from the website.TICKET
What to include
The more of this you send, the faster we can fix it.
✓Your browser and operating system
✓The site you were using: YouTube, Twitch, Kick, or Crunchyroll
✓Whether it was a video or live stream
✓A screenshot, error message, or video link if possible